Refund & Return Policy

Change Of Mind

Due to the nature of ingestible health products, we do not offer refunds or exchanges for change of mind.

This includes ordering the wrong product, deciding you no longer want the item, or believing the product did not meet personal expectations.

 

Faulty, Damaged or Incorrect Products

We comply with Australian Consumer Law.

You are entitled to a refund or replacement if your product:

- is faulty or defective

- arrives damaged

- is expired at the time of delivery

- is not the item you ordered

 

Opened Products

For health and safety reasons, opened or used supplements cannot be returned, unless the product is faulty or required under Australian Consumer Law.

 

Timeframe To Contact Us

If there is an issue with your order, please contact us within 7 days of receiving your item so we can assess the issue promptly.

 

How To Contact Us

Email: info@kantarsupplements.com.au

Please include your order number and details of the issue. We may request photos or product details.

 

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for processing.

 

Shipping Costs

Shipping fees are non-refundable, except where required under Australian Consumer Law.