Privacy Policy

Last Updated: 5^th February 2026

KANTAR Supplements (“we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website, purchase products, or otherwise provide personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may update this policy from time to time; the current version will be published on this page.

Who We Are & How to Contact Us

KANTAR Supplements is an Australian-owned company trading as KANTAR Supplements.
Website: https://www.kantarsupplements.com.au/
Email: info@kantarsupplements.com.au
Phone: 1300 993 129

If you have any privacy-related enquiries, requests to access or correct your personal information, or complaints, please contact us (details above).

What Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities, including:

Identity & contact details: name, email address, postal address, phone number;
Financial/payment information: credit card or payment account details (via payment provider);
Order and transaction information: products purchased, order history, delivery details;
Device and usage data: IP address, browser type, cookies and tracking data;
Marketing preferences: whether you want to receive promotional communications.

We do not (unless required by law) collect sensitive personal information such as health details or government identifiers without explicit consent.

How We Collect Personal Information

We collect personal information:

Directly from you when you:
• create an account, place an order, contact us;
• subscribe to newsletters or marketing;
Automatically through your use of our website via cookies and tracking technologies;
From third-party services where you have consented (e.g., payment processors, analytics providers).

If you do not provide required personal information, we may be unable to process your orders or respond to enquiries.

How We Use Personal Information

We may use your personal information for the following purposes:

to process and fulfil orders (billing, delivery, refunds);
to communicate with you about your account or orders;
to improve our products, services and website functionality;
to personalise user experience and marketing;
to comply with legal and regulatory obligations;
for internal analytics and fraud detection.

We will only use personal information for a purpose related to the function for which it was collected, or for a secondary purpose with your consent, as required by the APPs.

Disclosure of Personal Information

We may disclose personal information to:

service providers who help us run our business (e.g., fulfilment, payment gateways, IT services);
our professional advisors (e.g., lawyers, accountants);
law enforcement or regulatory bodies where required by law.

We will not sell your personal information to third parties.

Overseas Disclosure

Some service providers we use (such as cloud hosting or analytics services) may operate outside Australia. If we disclose personal information overseas, we take reasonable steps to ensure that overseas recipients protect personal information consistent with the APPs or equivalent protections.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You may control cookies through your browser and device settings.

Data Security & Retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure (including technical and organisational safeguards). Despite security measures, no internet transmission is 100% secure.

We retain personal information only for as long as needed for the purpose for which it was collected or to fulfil legal obligations.

Access and Correction

Under the Privacy Act, you have the right to:

request access to the personal information we hold about you;
request correction of any inaccuracies.

To make a request, contact us using the contact details above. We may require verification of identity.

Complaints

If you have a complaint about how your personal information has been handled:

Contact us and we will attempt to resolve your concerns;
If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Additional Information

We encourage you to read this Privacy Policy in conjunction with our Terms of Service.
If minors use our site, parental consent is required to provide personal information.